Please review our return and refund policy before making a purchase.
- Please note- I make hand made guitars that are intended to be played. Once I complete a build, I will test it myself for optimal playability. While I try my best to be extremely careful and buff every guitar before shipment, I am not a machine. I will NOT ALLOW RETURNS on guitars that have extremely minor aesthetic flaws from testing (i.e. a tiny scratch you can only see in a certain light on Saturdays in the rain, etc...). Please be reasonable.
- Several of my ready-made guitars are on display in stores for sale and therefore will have minor playwear from testing. You will be informed in detail about the condition before shipping.
- Any purchase of a guitar that was ready-made may be returned within 7 days of receiving the gear for a full refund.
- If you are returning the guitar because of a defect, we will gladly pay for return shipping once you have proven via photograph or video that the item is defective.
- If you are returning a guitar because you have changed your mind about an item but it is not defective, you must pay for return shipping.
- Once a custom guitar has been built, there will be no options for return or refund.
- The deposit paid for a custom order may be eligible for a refund as long as production has not started.
- Refunds will be paid using the original payment method unless otherwise agreed upon by both parties.
- Refunds may take up to 10 days to process.
For any additional questions about our policy, please emai us at allikatcustomguitars@gmail.com